As we celebrate our 30th year in business, we’d like to take some time to reflect on the evolution of our journey, the challenges we’ve overcome, and the milestones we’ve achieved.
In 1994, we laid the foundation stone for David Frith Quality Plumbing Services in the heart of Sutherland Shire. With nothing more than a brick-like mobile phone, a fax machine, and a second-hand van, we set out to navigate the diverse landscapes of plumbing across Sydney.
As the years went by, the business gradually expanded. We immersed ourselves in the art of renovations, forged partnerships with builders, and assembled a dedicated team equipped to handle plumbing projects for high-end renovations and multi-story refurbishment.
The coming years brought us challenges, one of which was a major workplace incident that caused David to spend a month in the hospital and several months in recovery. During this time, we reassessed and continued to evolve. We focused on team culture, emphasising safety.
Our specialisation shifted towards providing top-tier customer service, particularly in water leak detection/repairs, blocked drains, and general plumbing maintenance. We focused exclusively on the residential market in the Sutherland Shire and collaborated with selected Strata Property Managers, positioning ourselves at the pinnacle of our field.
As the industry evolved, David Frith Quality Plumbing embraced technological advancements. We utilised advanced equipment such as CCTV drain cameras and high-pressure water jetters to provide our clients with the best plumbing solutions. Additionally, we incorporated management software to revolutionise the business’s operations and focus on what we do best–providing you with top-tier plumbing services.
We attribute our success to the tremendous support of family, friends, mentors, employees, and loyal clients. Special acknowledgments to Julie, David’s wife, whose unwavering support and contributions were vital. Sue, the guiding accountant, and Adrian, the game-changing business coach, for their instrumental contributions in shaping our path to success!
Moving forward, we aim to continue leading service-based home maintenance in the Sutherland Shire. Our commitment to providing excellent service remains at the forefront, ensuring a lasting impact on the community.
Upon reflection on our journey, we see that these 30 years of David Frith Quality Plumbing are a testament to resilience, adaptability, and the pursuit of excellence.