Quality Plumbing is what we do!

Terms & Conditions of Trade

1. All works carried out by David Frith Quality Plumbing Services Pty Ltd either quoted or otherwise shall be subject to these Terms and Conditions in full. It is the sole responsibility of the Customer to read the Terms and the Conditions carefully prior to engaging David Frith Quality Plumbing Services Pty Ltd.


2. Definitions

2.1 “Plumber” means David Frith Quality Plumbing Services Pty Ltd (DFQPS), or any employee or persons acting on behalf of and with authority of DFQPS

2.2 “Customer” shall mean the person/s to whom the quote or the invoice is address or their authorised representative

2.3 “Services” shall mean all Services provided by DFQPS to the Customer, this includes any advice or recommendations

2.4 “Goods” shall mean the products, components, materials, and equipment supplied by DFQPS to the Customer.

2.5 “Works” shall mean the Goods and Services provided to the Customer by DFQPS.


3. Price & Payments

3.1 Quoted Works are based on the Plumber’s professional estimation of where existing drainage pipes, water or gas lines and electrical cables have been laid. The Plumber is entitled to rely on the accuracy, plans, specifications, and other information provided by the Customer when preparing a quotation and undertaking of the Works. The Plumber will not be liable for any loss arising out of an inaccurate quoted works wrongly preformed due to the provision of inaccurate information.

3.2 The Customer accepts that all quoted Works and invoices are provided on a fixed price basis. Each item price includes labour, materials and all other business related expenses. No further breakdown of item pricing will be provided.

3.3 A quotation issued by the Plumber is open for acceptance for 30 days.

3.4 All quoted works are subject to variations as required and are at the discretion of the Plumber to carry out and complete the Works to Australian and Safety Standards. All variations will incur additional fees and charges to the original quoted Works.

3.5 All Fees & charges are subject to change without notification to the Customer.

3.6 Plumber reserves the right to request a non-refundable deposit prior to the commencement of Works.

3.7 The Customer agrees to make progress payments as requested throughout any stage of works. Failure to do so will cancel all further works until such time, progress payments are made.

3.8 The Customer agrees to pay in full the outstanding amount of the invoice upon receipt at the completion of Works.

3.9 Payment can be made via cash, direct credit (EFT) or credit/debit card. The Customer gives permission to the Plumber to carry out transactions over the phone using their credit card details to the value of the deposit or the invoice amount.

3.10 A credit card transaction fee of 3% applies to all credit card payments.

3.11 The Customer is liable for all reasonable costs and expenses incurred by the Plumber or by any third party engaged by the Plumber in the case of late payment of invoices.

3.12 Late payment of invoices shall incur an interest charge calculated at a rate of 10% p.a. and compounded daily until paid in full.


4. Cancellation

4.1 Once a Quotation or an Order has been placed and accepted by the Plumber, the Customer cannot cancel it without the consent of the Plumber. Cancellation will only be possible once the plumber is reimbursed for costs of Goods and Services including any fees that have been incurred to date.

4.2 Payment of a deposit with the Plumber confirms & secures the Works to be carried out. If the Customer cancels for any reason the deposit will not be refunded.


5. Delivery of Goods/ Services

5.1 All Work will be performed in a manner, using suitable goods, within a reasonable time in accordance with Australian & Safety Standards.

5.2 The Plumber will take care when supplying the Goods or Services to minimise any disturbance or damage to surrounding areas or fixtures. Any repair or restoration required after the supply of the Goods or Services is not included in Plumber’s quotation, unless otherwise stated and must be carried out at Customers expense.

5.3 The Customer should recognise that, aged and deteriorated plumbing fixtures, piping and appliances may no longer be serviceable. The Customer agrees to hold the Plumber blameless for any damage or destruction to those items as a result of the works and repair efforts. The Plumber shall be entitled to claim from the Customer any additional remedial costs so incurred.

5.4 All Goods shall remain the property of the Plumber until such time payment is received in full.

5.5 The Customer is to carefully inspect Goods & Services immediately after they are delivered or performed. Any claims regarding damage or defect will only be considered if the Plumber is advised in writing within 24 hours of delivery or completion. The Customer must allow the Plumber the opportunity to inspect the alleged damage/defect and if necessary allow the opportunity to make good to a reasonable standard.

5.6 The Customer acknowledges that goods purchased or supplied by the Customer are outside the Plumber’s control. The Plumber shall not be liable for any failure, damage caused by defects in, or the unsuitability of Customer supplied fixtures, fittings, materials and/or equipment for the purposes for which they were intended by the Customer.

5.7 Plumber may sub-contract all or any part of its obligations without the Customers consent.


6. Warranty

6.1 DFQPS are licensed, appropriately insured and accountable and warrants that the supply of services shall be completed in a workman like manor consistent with the Australian Safety & Standards.

6.2 All goods supplied by the Plumber are subject to the manufacturer’s warranty.

6.3 The Customer agrees to comply with the terms of the manufacturer’s warranty.

6.4 All valve & valve type parts as well as any specified items installed by the Plumber must be serviced every 12 months by the Plumber. Failure to do so will void warranty. It is the Customers responsibility to arrange a service appointment.

6.5 No warranty shall be provided on blocked sewer drainage or stormwater.


7. Rock and Filled Ground

7.1 Unless specifically included in the quoted Works, the supply of Services does not include the excavation, relocation, repair or removal of any rocks, surfaces and other obstructions which are necessary for the Plumber to supply the goods or services. All rock excavation, dewatering or supportive work (such as piers and beams for filled or made up ground) will be charged as a variation. Quotations are based on excavation of clean soils only.


8. Blocked Drains

8.1 The Customer acknowledges in the event of tree roots being present this usually indicates damaged pipes. Therefore, the Customer agrees that the blocked drain can’t be fixed by simply removing the “tree roots or plant”, or cleaning the effected drain. No warranty will be provided in relation to future blockages.

8.2 If any of the Plumber’s equipment becomes lodged or is damaged whilst in the Customers pipes or drains the Customer agrees to pay for the costs of removal of the equipment, the replacement of the damaged equipment and any necessary excavation/ restoration work.

8.3 The Plumber will not be held responsible for any damage to the plumbing system or the structure and its contents where work is being performed. Damage can result if the drain equipment leaves the pipe or if the drain equipment unintentionally runs in the wrong direction.

8.4 The work can be a dirty process and although care is taken to minimise mess it is not always unavoidable. There. May be drips/splashes/splatters or flooding of dirty material while working or transporting equipment to/from the work area. The plumber will not be held responsible for any such issues.



9. Buried or Unseen Services

9.1 After having completed all qualitative checks before commencement of works, in the odd situation unseen or buried cables etc that may be disturbed or damaged, the Customer agrees that the Plumber is not liable for any repair work stemming from services which are unseen or buried being disturbed or damaged. The Customer will also agree that any repair work required will be at the Customers expense.



10. Dispute Resolution

10.1 If a dispute occurs between the Customer and the Plumber, then either party shall send to the other party a notice of dispute outlining, identifying, and providing details of the dispute. Within seven (7) days after service of notice of dispute, the parties shall confer at least once, to attempt to resolve the dispute. At any such conference each party shall be represented by a person having the authority to agree to a resolution of the dispute. In the event that the dispute cannot be so resolved either party may by further notice in writing delivered or sent by certified mail to the other party refer such dispute to arbitration.

10.2 Each party shall bear it’s own costs of presenting it’s position to the arbitrator unless the arbitrator makes another determination in respect of the costs.



11. General

11.1 These Terms & Conditions are subject to the laws of New South Wales and the parties submit to the non-exclusive jurisdiction of the Courts of New South Wales.

11.2 In the event of any breach of these Terms & Conditions by the Plumber the remedies of the Customer shall be limited to damages. Under no circumstances shall the liability of the Plumber exceed the price of the Goods.

11.3 Plumber shall not be held liable for any such delays for work not being completed due to weather conditions, shortage of labour hire, machinery, or materials outside the direct control of the Plumber.

11.4 The Customer agrees to the Plumber using their personal information for marketing purposes & gives permission to send out advertising material.